Quality has always been the focus in every venture of TII
The Chairman’s speech on the occasion of Silver Jubilee celebrations of the company in 1974 best reflects this focus:
“Our history shows that we have built good bicycles at a profit if we can, at a loss if we must, but always good bicycles. We have tried not to compromise on quality. The fact that we have had to live up to the reputation of world-wide brand names makes our task very exacting but very worthwhile.”
 |
 |
In the early years, the prevalent culture at TII was one of Control, Command and Compliance - like most traditional engineering companies in India. A changed approach was required in the liberalization era.
To achieve this culture change, Total Quality Management (TQM) based on the EFQM Model / CII Exim Model was introduced in the year 1998. The new culture aims to enable a customer-focused organization, continuously improving its processes by involving and empowering its employees with an environment for continuous learning. This has been institutionalized as ‘TI Excellence System’ (TIES).
Total Productivity Management (TPM) has been introduced in two Divisions, viz. TPI and TIDC. With the motto ‘Involve, Improve, Excel’, TPM seeks to achieve efficient production systems and to accomplish the highest customer satisfaction for quality, cost and delivery.
To further promote all these Quality initiatives, a rewarding mechanism – ‘The QATA Awards System’ (Quality Achievement Team Award) has been introduced. This system brings all the teams (Cross-Functional Teams, Small Group Activities, Kaizen teams etc., which are functioning under different schemes like TQM, TPM and TIES) under one umbrella for the purpose of rewards, recognition and knowledge sharing.
TQM has given a new vigour to our quality focus. At any given time, there are many Cross Functional Teams and Small Group Activities including TPM Circles engaged in continuous improvement activities. Since the process increases involvement and empowerment at all levels, the results have been rewarding. TII has won the CII EXIM Strong Commitment Award on many occasions. TIDC India during the years 1999, 2004, 2005 and TI Cycles of India during 2003 and 2005.
