Business Excellence Journey In TII

The Globalization and Liberalization of the Indian Economy has brought in tremendous amount of opportunities for the industry and at the same time an equal amount of threats. In effect, a major challenge faced by many of the industries is a cultural transformation, which will enable them to be competitive in the emerging globalized environment.

Like any other traditional engineering industry in India, the prevalent culture at TI, was one of Control, Command and Compliance, whereas the aspired culture was one based on Consensus Commitment and Creativity. To get to where we want to be a change management initiative, TQM based on EFQM Model / CII Exim Model was introduced in the year 1998.

The new culture aims to enable a customer-focused organization, continuously improving its processes by involving and empowering its employees with an environment for continuous learning.

Reflecting this change, we have re-articulated the Vision of our Company and developed a model, the “PYRAMID OF EXCELLENCE” for driving TQM across the Company.

The Pyramid of Excellence that aims to create stakeholder value is based on a strategic design of elements that define our directions and our way of working to realize Excellence as illustrated in the Pyramid of Excellence.

The Vision is our strategic destination where we want to go in the future or what we want to become in the years to come.

Our Vision

“We want to be one of the top ten most admired companies in the country”

Our Value

The shared value is the way we want our Company to be run and to be perceived by others. WE also constitute the basis and style for interaction with each other within the company and outside.

TII has inherited the Group’s Value and this has become the basis for the way we run our business and people interactions.

Strategic Objectives: “GOLE”

“G” - Global
“O” - Outrageous Growth
“L” - Leadership in Products and Services
“E” - Excellence in Business

are what we must accomplish in order to reach our destination and drive stake holder value creation.

The TIES given at the bottom of the pyramid represents TI Excellence System, which serves as the Management System - our blue print for how we approach Customers, Quality and Continuous Improvement.

Again TIES for Business Excellence is based on the following premise: Key Performance Results, Customer Satisfaction, People Satisfaction and Society Results - achieved through Leadership Driving, Policy & Strategy, People, Partnership & Resources and Processes.

The Business Planning process of TI reflects this commitment of ours. The Balance Score Card and Policy Deployment serves as powerful tools in support of the implementation.

The Cross Functional Teams and Small Group Activities including TPM Circles ensures people involvement in continuous improvement activities. Also, the process ensures their empowerment.

As of today more than 90% of the employees are involved in these continuous improvement activities with about 210 SGA's, 225 TPM circles and 135 CFT's.

To measure our success in realizing excellence in business, we have introduced the Five Top Line Measurements namely: Customer Satisfaction Index, Employee Satisfaction Index, Quality System Score, Safety Health & Environment Audit Score and Business Excellence Score. They are measured year-on-year based on the Annual Calendar. Each of these measures is continuously improving year-over-year representing our success in this journey.

As a result of this constant drive two of our Business Units have won CII EXIM Strong Commitment Award. TIDC India during the years 1999, 2004, 2005 and TI Cycles of India during 2003 and 2005.